PREPPER COMPANY
Refunds and returns
Last updated 29 October 2026.
Your New Zealand consumer rights
The Consumer Guarantees Act 1993 provides guarantees for consumer goods, including acceptable quality, fitness for purpose and matching their description. The Fair Trading Act 1986 protects against misleading or deceptive trading practices. Our policies do not exclude rights or remedies that apply under these laws.
If an item is faulty, damaged or does not match its description, contact us. Depending on the problem, you may be entitled to a repair, replacement or refund and compensation where the law provides it. We will arrange the appropriate remedy and reasonable return costs where required. These rights are not limited to a manufacturer's warranty or our voluntary return period.
Our voluntary change-of-mind policy
For an unused item in its original packaging and resaleable condition, email us within 14 days of delivery to request a return. Send approved returns within a further 14 days. Opened consumable or hygiene products are excluded from this voluntary policy; your rights for faulty or misdescribed goods remain unaffected.
For change-of-mind returns, we refund the item price. Original delivery charges are not refunded and you pay return postage. There is no restocking fee. Ask us for the correct return destination before posting; our office is not a drop-off point. We refund to the original payment method within 14 days of receiving and checking the return.
How to contact us
Email theteam@preppercompany.co.nz with your order reference, the item and the reason for the return. For a fault, include a description and photos if available. Please do not post goods without return instructions.